Do any of these sound like your bodyshop?
"Our office is just putting out fires all day."
"There is so much going on I can't keep track of it all."
"Why do all my staff need to ask ME what is going on?"
These are all signs that your bodyshop is sufferening from information overload.
The truth is that the quantity of information that a bodyshop must handle doubles every few years, and the current crop of systems were never built to handle this much information.